Office Manager at Thirty Tigers

Dec. 2019-Present

                                                                                 

• Managed all building needs, including but not limited to, maintenance requests, housekeeping and technical issues, to provide a welcoming and professional environment for all guests

• Assisted with the verification of all employee and client/artist expenses, tracking of company purchased supplies and calculation of client/artist repayment, providing Head of Accounting with accurate billing totals

• Created weekly reports for 80+ clients/artists using The Orchard and Nielsen platforms, to provide accurate weekly updates on album progression

• Accessed and maintained company filing system to ensure all confidential and sensitive data was secure, but easily accessible to the necessary company executives

• Managed the interviewing, hiring and training process for 8+ interns, each semester, to provide multiple departments with the assistance needed to efficiently complete time consuming projects

• Handled all HR duties including, but not limited to, tracking paid time off, setting up new employees and assisting with benefits questions

 

Intern at Olivia Management

Aug. 2019- November 2019

 

• Created artist promotional videos, social media posts and email blasts using music video clips, live clips and artist provided material to announce tours and provide updates to fans to increase outreach and fan engagement

• Maintained semester long intern projects including organizing Dropbox, cataloging album and single release information and organizing tour date information to maintain company organization

• Assisted with the merchandise sales by tracking items sold, cost of items and packaging and mailing merchandise to fans and venues

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Talent Acquisition Manager at Premier Parking 

Jan. 2018- Present

 

• Assisted with the creation of a standard, companywide orientation process resulting in a decrease of job abandonment 

• Worked with local community centers and Universities/Colleges to create and build new relationships with potential employees within the local community

• Assisted with the implementation and customization of a new ATS system by improving system operations and automating tasks, in turn, reducing employee workload and increasing productivity

• Worked with Talent Acquisition team to create and implement standardized job descriptions for 20+ positions within the company

• Attended weekly meeting with field managers to obtain current job openings at 10+ sites and forecast for upcoming openings based on seasonal changes and employee terminations/resignations

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Talent Acquisition at Towne Park

Jan. 2018 - Jan. 2019

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• Advertised open positions on multiple job boards and conducted online resume searches generating 150+ applications a week

• Organized, planned and invited 200+ candidates to hiring events to fill multiple open positions quickly and efficiently, increasing productivity in the field

• Conducted 70+ phone screens and scheduled 20-30 interviews weekly for 10+ field managers, resulting in 30 hires a month

             

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Director of Customer Service at DonorSearch

Feb. 2015 - Feb. 2017

 

• Conducted interviews with potential customer service representatives and trained new employees to provide outstanding customer service to all of our clients, resulting in an increase of client renewals

• Created training documents for both new employees and clients using detailed screenshots, explanations and step-by-step instructions, reducing the training time and increasing overall customer satisfaction

• Conducted free customized training webinars for each client to provide detailed explanations about the products and data we gathered, increasing customer engagement, customer satisfaction and customer referral

 

Production Manager at DonorSearch

​Jun. 2012 - Feb. 2015

 

• Managed file process from start to finish and insured each file was screened correctly and any errors were fixed before client delivery deadline

• Delegated files among assessment team for data verification and insured all files were vetted before client delivery deadline

 

Prospect Researcher/Assessor at DonorSearch

​Jun. 2010 - Jun. 2012

 

• Conducted data verification on confidential files to insure data accuracy, resulting in above industry average results

• Conducted data entry to correct or add new giving data to our database, making us the number one largest database in the industry